OUR PRIVACY POLICY 

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Introduction 
This Privacy Notice sets out how Dey King Haria Estate Agents processes (collects, uses, retains, protects and discloses) personal information.
It applies to individuals that have a working relationship with us and relevant to all categories of Buyers & Sellers of Property, Landlords, Tenants and Employees.
We are committed to protecting your privacy and upholding the rights you have over your data We will comply with all data protection legislation applicable in the United Kingdom; and this includes the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018.

What kind of personal information do we process?
We may process the following information about you;
Personal information, Contact details and Financial information such as: Full Name, Postal Address, Telephone numbers, Email Address, Date of Birth, Bank Account details.
Some information we ask you to provide must be supported by documentation.

How will the information be used and what is the lawful basis?
Complying with law
In order to provide you with some of our services we are required by law to collect information to confirm;
  • Proof of your identity
  • Proof of ownership of Property
  • Evidence of right to live in the UK
  • Compliance with Anti-Money Laundering Regulations
In these situations the lawful basis for processing your information is that it is necessary for compliance with a legal obligation to which we are subject.

Communicating with you
When you engage our services we will communicate with you based on your confirmed preferences. This may be to provide you with information in your areas of interest, provide you with updates related to specific instructions, arrange viewings or fulfil our obligations to you.
We rely on the lawful basis that it is necessary for the performance of a contract between us or in order to take steps at your request prior to entering into a contract.
We will seek your consent for any other communication that falls outside this scope.

Formats of Processing
We process personal information using a variety of ways that includes paper and electronic formats
 
Will my information be shared with anyone else?
Information is shared with various third party organisations that carry out functions on our behalf.

Creditsafe – Conducts our anti-money laundering screening on both purchasers and sellers. Their privacy notice can be accessed by visiting:
https://www.creditsafe.com/gb/en/legal/privacy-policy.html
Homelet – Conducts our references for purpose of verifying a Tenant’s ability to rent a Property through our Agency. Their privacy notice can be accessed by visiting: https://www.barbon.com/privacy-policy
Contractors – We may share information with various contractors in the course of carrying out maintenance work required at the property you will or are residing or in carrying out Check-in’s or Check-out’s inventory checks.
Councils, Local Authorities & Utility Companies – where we need to set up accounts for Tenants at the onset of the Tenancy and to close down accounts at the end of the Tenancy.
Jupix – Our electronic database is manged using a hosted commercial platform provided and maintained by Jupix. Their privacy notice can be accessed by visiting http://jupix.com/privacy-policy/
Landlords – in many cases Landlord’s want to see sight of the references ahead of a Tenancy commencing and also on Leasehold properties, the Landlord may be obliged to pass on Tenant’s details to Managing Agent / Freeholder.
Management Companies / Freeholders – in many cases, it is the obligation under the Leasehold Agreement, that the contact details of the Tenants are supplied to the Management Company / Freeholder.
Solicitors – In order to commence the legal process of a sale.
How long will my information be kept for?
We retain information for only as long as necessary. This is for the duration of the business relationship and for a period of time following in order to comply with legal obligations.
 
 How secure is my information?
We apply appropriate technical and security measures to ensure security of our systems and personal information.
We do not share any of the information you provide with third parties for marketing purposes and it will never be sold.
We do not process information outside the EU.

Your rights as a data subject
You have rights over your data and can exercise these rights at any time in accordance with data protection legislation.
  • The right to know how your data is processed; this is explained to you in this privacy notice
  • The right to know what personal information we hold about you; 
  • The right to rectification; when we become aware, we will rectify any inaccuracies in your data.
  • The right to erasure; also known as the ‘right to be forgotten’.
  • The right to restrict processing: you can limit the way that we use your data.
You can exercise your rights by sending us a subject access request using the contact details below. We will respond within one month.
If we refuse any request to exercise these rights, we will explain giving reasons and you have the right to complain to the Information Commissioner’s Office.

Contact
If you have any queries, require further information or want to exercise any of your rights please contact;
The Directors of Dey King & Haria Estate Agents, 129 The Parade, Watford, Hertfordshire, WD17 1NA.

Complaints 
If you have any concerns about how your information has been processed and want to lodge a complaint with the Supervisory Authority in the UK, you can contact;
Information Commissioner’s Office
Wycliffe House
Wilmslow
SK9 5AF
www.ico.org.uk/global/contact-us/email